You will provide administrative support to a team and assist them by delivering an exceptional client experience.
First point of contact for inbound calls and inbox enquiries.
Effective management of viewings and other appointments.
Diligent management of keys and the authorisation of access.
Assisting potential viewers with general property enquiries and property viewing requests.
Liaising with clients and buyers in person and via telephone and email.
Promoting a range of services and making referrals for property, financial and legal advice.
Updating your colleagues about the activity on their clients’ properties.
Conducting viewings while upholding Truscott Property’s strong customer care priorities.
Following up information requests and speaking to viewers to gain their feedback.
Confident telephone manner with at least 6 months’ experience in a role that primarily involved telephone contact.
Exceptional focus on customer service.
Polite, informative and empathetic to clients’ needs.
Fluency in written and spoken English.
Ability to thrive in a fast-moving, target-driven team environment.
Multi-tasking ability with capability to maintain accuracy.
Proficiency in all Microsoft packages.
Assertive, positive attitude.
The role will be office based, however there may be the opportunity to work from home.
£18,000 to £20,000 dependent on experience.