Careers


We Are Hiring

We are offering the opportunity to work in the fast-paced world of estate agency and join a modern, forward thinking and fast-growing company dedicated to offering an unrivalled level of service.
The successful candidates must have a highly professional work ethic, with energy and enthusiasm and want to be the best at everything they do. 

To apply for any of the below roles, please email hello@truscottproperty.com


Sales Specialist

Your role is to manage all stages of the sales process from the point of instruction, ensuring you go above and beyond on behalf of your clients. In order to achieve this, you are a highly experienced sales person who has demonstrated expert ability in handling client communication and sales negotiations, controlling the sales process and maximising the conversion rate at each stage of the process from instruction to completion.

You also support the team by contributing to a variety of administrative activities including property marketing and customer anti money laundering checks.

You have excellent communication and relationship building skills both face to face, on the phone and via email and are experienced at developing customer relationships and identifying and understanding the needs of potential customers.

Responsibilities:

Ensuring that the marketing materials produced are accurate and meet compliance regulations and also promote the property to its best advantage.

Create launch strategy for each property including property matching from our database, online and social strategy and other paid for marketing channels.

Viewing feedback calls to buyers and clients.

Negotiation of offers, including setting and managing closing dates.

Managing sales progression from offer to completion.

Responsible for being proactive in identifying and dealing with any issues raised by sellers and buyers in order to ensure an exceptional service experience.

Takes a proactive role in supporting the business:

Professional networking and local canvassing activity

Recording accurate and detailed customer information to build a database of future potential sellers and buyers.

Contributing content for the social media profile of the business using relevant platforms

Generating positive customer reviews.

Takes a proactive approach to continuous personal development, actively seeking opportunities to develop skills and capabilities required for the role.

Requirements:

Confident telephone manner with at least 1 years’ experience in a similar role.

Exceptional focus on customer service.

Polite, informative and empathetic to clients’ needs.

Fluency in written and spoken English.

Ability to thrive in a fast-moving, target-driven team environment.

Multi-tasking ability with capability to maintain accuracy.

Proficiency in all Microsoft packages.

Assertive, positive attitude.

Problem-solving initiative.

Driving Licence

Location

The role will be office based, however there may be the opportunity to work from home.

Salary

£20,000 to £24,000 dependent on experience.

 

Property Assistant

You will provide administrative support to a team and assist them by delivering an exceptional client experience.

Responsibilities include:

First point of contact for inbound calls and inbox enquiries.

Effective management of viewings and other appointments.

Diligent management of keys and the authorisation of access.

Assisting potential viewers with general property enquiries and property viewing requests.

Liaising with clients and buyers in person and via telephone and email.

Promoting a range of services and making referrals for property, financial and legal advice.

Updating your colleagues about the activity on their clients’ properties.

Conducting viewings while upholding Truscott Property’s strong customer care priorities.

Following up information requests and speaking to viewers to gain their feedback.

Requirements:

Confident telephone manner with at least 6 months’ experience in a role that primarily involved telephone contact.

Exceptional focus on customer service.

Polite, informative and empathetic to clients’ needs.

Fluency in written and spoken English.

Ability to thrive in a fast-moving, target-driven team environment.

Multi-tasking ability with capability to maintain accuracy.

Proficiency in all Microsoft packages.

Assertive, positive attitude.

Problem-solving initiative.

Driving Licence

Location

The role will be office based, however there may be the opportunity to work from home.

Salary

£18,000 to £20,000 dependent on experience.

 

Viewing Agent

Responsibilities:

Meeting potential buyers at properties.

Providing buyers with the property features and any other information.

Assisting clients and viewers with enquiries.

Effective lead generation.

Completion of post viewing administration.

Collection and delivering of client keys to and from our offices.

Accurately logging keys as per guidelines.

Assisting the in-office team when required.

Ensuring processes and procedures are completed accurately.

Completing any other job related tasks as requested by your line manager.

Obtaining feedback from buyers.

Completing inspection reports.

Requirements:

Confident manner with experience in a customer facing role.

Exceptional focus on customer service.

Polite, informative and empathetic to clients’ needs.

Fluency in written and spoken English.

Assertive, positive attitude.

Problem-solving initiative.

Driving Licence

Salary

Competitive hourly rate dependent on experience.
Part Time